Shipping
Q: Where is Blended Ties based?
A: We’re based in the United States, specifically in New York, New York. All of our products are shipped from here.
Q: What shipping methods do you use?
A: We use FedEx for all our shipments within the USA.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. If you’re outside this area, please reach out to us at support@blendedties.online to discuss potential shipping options.
Q: What are your shipping fees?
A: Shipping is Free on all orders, no minimum requirements.
Q: How long does delivery take?
A:
- Order Cut-Off Time: 4:00 PM (GMT-05:00, Eastern Standard Time).
- Handling Time: 1 to 2 business days (Monday to Friday).
- Transit Time: 5 to 8 business days (Monday to Friday).
- Delivery Time: 6 to 10 business days (Monday to Friday).
Q: How can I track my order?
A: We provide a tracking number once your order is shipped. You can track your package on the FedEx website.
Payments
Q: What payment methods do you accept?
A: We accept payments via Paypal.
Q: Are there additional fees for payments?
A: No, we do not charge any additional fees for payment processing.
Q: Do you offer Cash on Delivery (COD)?
A: No, we do not accept Cash on Delivery.
Q: Is my payment information secure?
A: Yes, we use SSL certificates to protect all customer information during transactions.
Returns and Refunds
Q: What is your return policy?
A: We have a 30-day return policy. Items must be returned in their original condition.
Q: Are there any Restocking fees?
A: No restocking fees! Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 10 business days
Q: How are refunds processed?
A: Refunds are processed within 10 business days of receiving the returned item.
Q: Do you offer exchanges?
A: No, we do not offer exchanges.
Q: Who is responsible for return shipping?
A: Customers are responsible for covering the cost of return shipping.
Product Details
Q: Are product descriptions accurate?
A: Yes, all product descriptions are detailed and accurate, providing information on materials, dimensions, and other key features.
Q: Are there care instructions for products?
A: Care instructions, if applicable, are provided on the product pages.
Q: How may I reach out to Blended Ties customer support?
A: To connect with our customer support team at Blended Ties, visit the “Contact Us” section on our website or email us at support@blendedties.online. We’re committed to providing assistance and support whenever you need it.
Contact Information
Business name: Blended Ties
Chat Support: 9:00 AM to 4:00 PM (Monday to Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: support@blendedties.online
Business Address: 800 Third Avenue FRNT A, New York New York 10022, United States